Terms of Service

Acceptance of Terms

By accessing or using the person.run platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all users, including visitors, registered users, and paying customers.

These Terms constitute a binding legal agreement between you (“User,” “you,” or “your”) and Person.run, Inc. (“Company,” “we,” “us,” or “our”), a Delaware corporation.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

Description of Services

Person.run provides a platform for creating, deploying, and managing AI-powered personas (“Personas”). The Service includes our web dashboard, REST API, SDKs, embed widgets, and associated documentation (collectively, the “Platform”).

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice. We will endeavour to provide at least 30 days' notice for material changes to paying customers.

Accounts & Registration

To access most features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete registration information;
• Maintain the security of your account credentials;
• Promptly notify us of any unauthorised access to your account;
• Accept responsibility for all activity that occurs under your account.

You must be at least 18 years of age to create an account. Accounts may not be shared between individuals without our written consent.

Acceptable Use

You agree not to use the Service to:

• Create Personas designed to deceive, manipulate, or harm users;
• Generate content that is defamatory, obscene, fraudulent, or unlawful;
• Impersonate real individuals without their explicit consent;
• Violate any applicable laws, including privacy, consumer protection, or export control laws;
• Collect or harvest personal data from end users without proper disclosure and consent;
• Circumvent or attempt to bypass our rate limits, safety filters, or security measures;
• Reverse engineer, decompile, or disassemble any part of the Service;
• Use the Service to train or improve a competing AI model or service without our written consent.

We reserve the right to suspend or terminate accounts that violate these prohibitions without prior notice.

Intellectual Property

Our IP: The Service and all underlying technology, designs, trademarks, and content are owned by Person.run, Inc. or our licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Service in accordance with these Terms.

Your content: You retain all rights to the content you submit, including Persona descriptions, conversation data, and API outputs (“User Content”). By submitting User Content, you grant us a worldwide, royalty-free licence to process, store, and display your User Content solely to provide the Service.

Feedback: Any suggestions, ideas, or feedback you provide may be used by us without obligation or compensation.

Payment & Billing

Paid plans are billed monthly in advance. All fees are non-refundable except as required by law or as set out in our refund policy. We reserve the right to change pricing with 30 days' written notice.

If your payment fails, we will retry for 7 days before downgrading your account to the Free tier. You remain responsible for any unpaid amounts. Disputed charges must be raised within 60 days.

Prices are exclusive of taxes. You are responsible for any applicable sales tax, VAT, or similar levies.

Data & Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described therein.

You are responsible for ensuring you have the appropriate consents and legal bases for any personal data you process via the Service, including end-user conversation data. You agree to comply with all applicable data protection laws.

For customers who require a Data Processing Agreement (DPA) under GDPR or similar laws, please contact us at legal@person.run.

Disclaimers & Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be error-free, uninterrupted, or that AI-generated outputs will be accurate, complete, or appropriate for any particular purpose. You are solely responsible for evaluating and using AI outputs appropriately.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PERSON.RUN'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnification

You agree to indemnify, defend, and hold harmless Person.run, Inc. and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your User Content, your violation of these Terms, or your violation of any third-party rights.

Termination

You may terminate your account at any time via the dashboard or by contacting us. We may terminate or suspend your account immediately for violation of these Terms or for any other reason with reasonable notice.

Upon termination, your right to use the Service ceases immediately. Sections relating to intellectual property, warranties, liability, indemnification, and governing law survive termination.

Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved by binding arbitration under AAA rules, except that either party may seek injunctive relief in court for IP infringement or misappropriation of confidential information.

Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or prominent notice on the Service at least 30 days before the change takes effect. Your continued use after the effective date constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? Contact us at legal@person.run or write to:

Person.run, Inc.
Legal Department
548 Market St, PMB 99999
San Francisco, CA 94104